TERMS AND CONDITION OF REFUND AND CANCELLATION POLICY

Once a amount is debited from your credit/debit card or Bank account and you the same value is relected in your ID, there is no cancellation or refund allowed for such transactions. However, if in a transaction performed by you on the Utsav Paytech pvt. Ltd Platform, money has been debited from your card or bank account and a value is not reflected in your ID within 24 hours of the completion of the transaction, then you shall inform us by sending an e-mail to our support e-mail address mentioned on the ‘Contact Us’ page. Please include in the e-mail the following details – transaction, value, date and request number.

If it is found that money was debited to your credit/debit card or bank account without credit of the value, then you will be refunded the money within 21 working days from the date of receipt of your e-mail. All refunds will be credited to the original mode of payment.

All sales/ Money Transfer / Bill Payments / Recharges. are final with no refund or exchange allowed.

Customer / Agent are responsible for the mobile number, DTH account number .

utility consumer number, bank account number and details for Purchases / Money Transfer / Bill Payments / Recharges and all charges that result from those Purchases / Money Transfer / Bill Payments / Recharges Utsav Paytech Pvt Ltd is not responsible for any Purchases / Money Transfer / Bill Payment / Recharges for an incorrect mobile number, DTH account number, utility identification number, and bank account number.•However, if in a transaction performed by Customer on the Site, money has been charged to their card or bank account and a Purchase / Money Transfer / Bill Payments / Recharges are not successful within 72 hours of their completion of the transaction, then Customer may inform us by sending an email to our support email address mentioned on the Contact Us page.•Please include in the email the following details - the mobile number / DTH account number / Utility consumer number / bank account, operator name, Transaction value, Transaction date and Order Number. Instant shall investigate the incident and if it is found that money was debited to your credit/debit card or bank account without credit of the value, then you will be refunded the money within 21 working days from the date of receipt of your e-mail. All refunds will be credited to the original mode of payment.